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Frequently Asked Questions
What are your hours of
operation?
How do I place an order?
Where is your company
located?
Will you ship my order
to my home?
What is the cost of
shipping?
When will my products
arrive?
What if I do not want
the product after I get it?
Who would pay the
freight for the return?
What forms of payment do
you take?
Do you accept Medicare
or other form of Insurance?
Will you provide
financing?
What if I have no health
insurance?
What are your hours of
operation?
Our customer service
dept is open 24 hours a day, 7 days a week.
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How
do I place an order?
Simply call our 24-hour Toll Free
Customer Service
Line at 1.800.406.7587 and we will take care of everything!
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Where
is your company located?
Our corporate
offices are located in sunny Ft Laudedale Florida, however we
service the entire nation with our mail order delivery service. We
deliver to your doorsteps, so you do not have to go anywhere!
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Will
you ship my order to my home?
Yes, we will
provide shipping to your home within the continental United States,
Hawaii, Alaska, Canada and Puerto Rico. We will be happy to quote
the exact, delivered cost on these units if you need it next day
delivery. All other shipping is free.
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What is the cost of
shipping?
We provide FREE shipping for
most orders over $75, and just $9.95 for order up to $75 on most
standard order within the continental United States. Other charges
may apply for bulk shipping and shipping to Hawaii, Alaska, Canada
and Puerto Rico. If you have
Medicare or insurance, shipping is FREE.
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When
will my products arrive?
The arrival date of
your supplies will be delivered in only in 2-3 business days.
Diabetic Plus also double stocks all our members supplies, you will
never have to worry about back order problems again! If you need a
certain supply via next day shipping, you can request the price by
calling our customer service department at 1.800.406.7587.
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What if I do not want
the product after I get it?
No problem, you have
up to 30 days to return the products if for whatever reason you are
not satisfied. Diabetic Plus takes customer satisfaction very
seriously and provide a 30-Day Satisfaction Guarantee. Note: The
product must be in the same condition as it was delivered to you.
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Who
would pay the freight for the return?
Since we are
arranging for the return and are not passing on our restocking fees,
freight charges would be your responsibility unless the returned
items were shipped in error.
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What forms of payment do
you take?
What forms of payment
do you take? Diabetic Plus, Inc. is a participating provider for
Medicare and Medicaid. We handle all the neccessary paper work for
you. We accept most private insurance carriers. You can easily find
out if your carrier is in our network by calling us at
1.800.406.7587 and we will be happy to help you.
Diabeticpluscare.com accepts most forms of
payment methods. For your convenience we accept American Express,
Discover, Master Card, Visa and personal checks. Please note if
paying by check your order may be delayed for up to one week to
allow for the funds to clear.
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Do you accept Medicare
or other form of Insurance?
We file insurance
claims for you with a valid doctors prescription and can set you up
to receive your supplies on a recurring account so you won’t have to
worry about running out of supplies.
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Will you provide
financing?
Yes, but this will be
determined on a case by case system as to provide the best products
to everyone who cannot afford the best.
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What if I have no health
insurance?
Unfortunately, many
people are faced with this horrible situation. The good news is, we
have created an online membership to help diabetics get their
supplies at our cost including free shipping. A small membership fee
of just $20 per month helps cover operational costs. You can signup
here at Diabeticpluscare.com..
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